en Troubleshooting
56
Fault Cause and troubleshooting
Detergent residue on
the dry laundry.
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page32
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page41
3. Clean the dispenser.
4. Refill the dispenser.
→"Pouring liquid detergent and fabric softener into
the dispensers", Page36
Basic dosage not adjusted.
▶ If intelligent dosing is activated, reduce the basic
dosage. →Page37
HomeConnect is not
working properly.
Different causes are possible.
▶ Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶ Activating Wi-Fi on the appliance.
→"Activating Wi-Fi on the appliance", Page39.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→"Setting up HomeConnect", Page38
cannot be oper-
ated.
Drying phase active.
▶ Not a fault – no action required.
Drying programme
does not start.
Door is not closed.
▶ Close the door.
No drying programme is selected.
▶ Select a suitable drying programme.
→"Programmes", Page28
The programme dura-
tion changes during
the wash cycle.
The programme operation is optimised electronically.
This may change the programme duration.
▶ Not a fault – no action required.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶ Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
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