Bosch DCU 220 - Page 29

1 689 975 264 2015-06-02| Robert Bosch GmbH
| DCU 220 | 29 en
FC1
insert battery and
HD of customer in
the loaner
loaner works?
problem
solved?
YES
(HW defect)
Customer send
back defect DCU
to WS
NO
(probably
HD or SW problem)
YES
(HD defect)
Fastcheck
without dataloss
HW loaner
HD customer
System
wiederherstellen
von 2. Partition
(Recovery)
HD is ok, but SW
problems.
! alle data will be
lost
HW customer
HD customer
use a new HD
problem
solved?
NO
(HD error)
install SW and
license
Install customer
HD in loaner
(no SW-Instal-
lation requiered)
Send loaner and
defect HD to WS
WS handle
- defect DCU 220
- loaner
- defect HD
use a new HD
Send defect DCU
220 and defect HD
to WS
install SW and
license
WS handle defect
DCU 220
HW customer
HD NEW
FC2
HW loaner
HD NEW
HW loaner
HD customer
If possible
backup data of
old HD
For further processdetails
see next page
HW customer
HD NEW
HW customer
HD NEW
HW loaner
HD NEW
HW loaner
HD NEW
insert new HD in
customer unit
No success:
HW or SW
problem
HW customer
HD NEW
NO
(HW and
HD defect)
YES
(SW error)
Loaner Without battery and HD and accessoires
HD Hard disc, spare part starts with language selection
WS Wholesaler
BSCR Bosch Service Center Repair
HW Hardware (DCU 220)
SW Software or software driver