Bosch DCU 220 - Troubleshooting Chart; Troubleshooting DCU 220

1 689 975 264 2015-06-02| Robert Bosch GmbH
28 | DCU 220 | en
6.3 Troubleshooting chart
6.3.1 Troubleshooting DCU 220
plug HD correctly
HW Customer
HD Customer
HD missing or
plugged
incorrectly?
Windows
starts?
NO
boot menu
only?
NO
blackscreen
only
YES
problems with
BT/WLAN
YES YES
slow system?
NO
JA
3rd Party
SW?
JA
NO
uninstall 3rd
Party SW
problem
solved?
JA
problem solved!
check customer
HD (run
chkdsk /f)
NO
problem
solved?
YESNO
NO
HD plugged
correctly?
see
chapter 5.2
NO
There are two possible procedures:
a) WS goes to customer with loaner
1)
and HD
b) WS sends loaner
1)
and HD to customer
FC1
YES YES
1)
WS has own loaners or optional WS can order loaner via BSCR
Loaner Without battery and HD and accessoires
HD Hard disc, spare part starts with language selection
WS Wholesaler
BSCR Bosch Service Center Repair
HW Hardware (DCU 220)
SW Software or software driver