Troubleshooting
147
B
Copies are blank. Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 37 or Using the scanner glass on page 38).
Scanning difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN/WIA
driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh can also scan documents using the ICA Scanner Driver (see Software
and Network User's Guide).
OCR does not work. Try increasing the scanning resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see Accessing Brother Support (Macintosh) on page 5.
Network scanning does not work. see Network difficulties on page 148.
Cannot scan. Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Copying difficulties (continued)
Difficulty Suggestions
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