vii Confidential
CHAPTER 9 ERROR INDICATION AND TROUBLESHOOTING
9.1 error indication ........................................................................................................ 9-1
9.1.1 Equipment Errors................................................................................................. 9-1
[ 1 ] Error messages appearing on the LCD....................................................... 9-1
[ 2 ] Error codes shown in "MACHINE ERROR X
X" messages........................ 9-6
9.1.2 Communications Errors ..................................................................................... 9-12
9.2 troubleshooting ..................................................................................................... 9-16
9.2.1 Introduction ........................................................................................................ 9-16
9.2.2 Precautions........................................................................................................ 9-16
9.2.3 Checking Prior to Troubleshooting .................................................................... 9-16
9.2.4 Troubleshooting Based on Problem Type ......................................................... 9-17
[ 1 ] Paper feeding problems ............................................................................ 9-17
[ 2 ] Software setting problems......................................................................... 9-19
[ 3 ] Malfunction ................................................................................................ 9-22
[ 4 ] Image defects ............................................................................................ 9-28
[ 5 ] Incorrect printout........................................................................................ 9-49
[ 6 ] Network problem ....................................................................................... 9-51
[ 7 ] Troubleshooting of the control panel ......................................................... 9-55
[ 8 ] Troubleshooting of fax functions ............................................................... 9-57
APPENDIX 1 SERIAL NUMBERING SYSTEM
APPENDIX 2 FIRMWARE INSTALLATION
A2.1 INSTALLING THE UPDATE DATA TO THE MACHINE ................................ App. 2-1
A2.2 SETTING ID CODES TO MACHINES ............................................................. App. 2-8
APPENDIX 3 CUSTOMIZING CODES ACCORDING TO SHIPPING DESTINATION
APPENDIX 4 FIRMWARE SWITCHES (WSW)
APPENDIX 5 WIRING DIAGRAM
APPENDIX 6 CIRCUIT DIAGRAMS
NCU PCB (U.S.A. and CANADA models)
NCU PCB (EUROPE models)
Power Supply PCB 100V (U.S.A. and CANADA models)
Power Supply PCB 200V (EUROPE models)
APPENDIX 7 LOCATION TO ATTACH THE SPRAY CAUTION LABEL
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