Brother MFC-9465CDN User Manual

Troubleshooting
133
B
The machine is not printing or has
stopped printing.
 If either the Cyan, Magenta or Yellow toner reaches the end of its life while
printing a colour document, the print job cannot be completed. You can
choose to start the print job again in Mono mode, as long as black toner is
available. See Basic tab in the Software User's Guide.
 Press Job Cancel.
As the machine cancels the print job and clears it from the memory it may
produce an incomplete printout.
The machine does not change to
Direct Print mode when a USB
flash memory drive is connected to
the USB direct interface.
When the machine is in Deep Sleep mode, the machine does not wake up when
a USB flash memory drive is connected to the USB direct interface. Press the LCD
surface or any key to wake up the machine. Then press Direct Print on the
LCD to display the Direct Print menu.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. See
Accessing Brother Support (Macintosh) on page 4 for further instructions.
Network scanning does not work. See Network difficulties on page 135.
Cannot scan. Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print quality. (See Basic tab in the Software User's Guide.)
Printing difficulties (continued)
Difficulties Suggestions

Brother MFC-9465CDN Specifications

General

Print technology	Laser
Maximum resolution	2400 x 600 DPI
Economical printing	Yes
Duplex printing mode	Auto
Time to first page (color, normal)	16 s
Print speed (black, normal quality, A4/US Letter)	24 ppm
Duplex print speed (black, normal quality, A4/US Letter)	7 ppm
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Page description languages	PCL 6, PostScript 3
Scan to	E-mail, File, FTP, Image, OCR
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	216 x 356 mm
Output color depth	24 bit
Scan speed (black)	1.99 ppm
Image formats supported	BMP, JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Time to first copy (black, normal)	19 s
Copy speed (black, normal quality, A4)	24 cpm
Faxing	Color faxing
Fax memory	500 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Fax transmission speed	2.5 sec/page
Fax speed dialing (max numbers)	300
Total input capacity	250 sheets
Total output capacity	150 sheets
Multi-Purpose tray input capacity	50 sheets
Auto document feeder (ADF) input capacity	35 sheets
Display	LCD
Product color	Black, Ivory
Display diagonal	2.76 \
Market positioning	Business
Display number of lines	5 lines
Display number of characters	16
Internal memory	256 MB
Processor family	Star Sapphire
Maximum internal memory	512 MB
Sound power level (standby)	33 dB
Sound pressure level (printing)	57 dB
Paper tray media types	Bond paper, Glossy paper, Labels, Plain paper, Recycled paper
Paper tray media weight	60 - 105 g/m²
Non-ISO print media sizes	Legal
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Mobile printing technologies	-
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	70 W
Power consumption (PowerSave)	1.7 W
Power consumption (average operating)	570 W
Dimensions (WxDxH)	410 x 503 x 492 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, fax, print, scan
Package weight	32000 g
Mac operating systems supported	Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	503 mm
Width	410 mm
Height	492 mm