Brother MFC-9970CDW - Page 89

Troubleshooting
84
8
Did your previous printing
job fail?
wired/
wireless
 If the failed printing job is still in the print queue of your computer, delete
it.
 Double-click the printer icon in the following folder and then choose the
Cancel All Documents in the Printer menu:
(Windows
®
2000)
Start, Settings and then Printers.
(Windows
®
XP)
Start and Printers and Faxes.
(Windows Vista
®
)
, Control Panel, Hardware and Sound and then Printers.
(Windows
®
7)
, Control Panel, Devices and Printers and then Printers and
Faxes.
Are you connecting the
Brother machine to the
network using wireless
capabilities?
wireless  Print the WLAN report for confirm the state of the wireless connection.
(For how to print, see Printing the WLAN report (For MFC-9560CDW)
on page 37.)
If there is an error code on the printed WLAN report, see Troubleshooting
in the Quick Setup Guide.
 See Brother machine is not found on the network during the MFL-Pro
Suite installation. on page 81.
I have checked and tried all
of above, however the
Brother machine does not
print/scan. Is there anything
else I can do?
wired/
wireless
Uninstall the MFL-Pro Suite and reinstall it.
I'm using security software.
Question Interface Solution
Did you choose to accept
the security alert dialog
during the MFL-Pro Suite
installation, applications'
start-up process or when
using the printing/scanning
features?
wired/
wireless
If you did not choose to accept the security alert dialog, the firewall function
of your security software may be rejecting access. Some security software
might block access without showing a security alert dialog. To allow access,
see the instructions of your security software or ask the manufacturer.
Brother machine cannot print or scan over the network.
Brother machine is not found on the network even after the successful installation. (continued)
Question Interface Solution