Authentication Error
Error Messages Cause Action
Authentication Error 01
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
Enter the correct PIN.
Authentication Error 02
The temporary ID that was entered is
incorrect.
Enter the correct temporary ID.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Authentication Error 03
The name you entered as the display
name has already been registered to
another service user.
Enter a different display name.
Server Error
Error Messages
Cause Action
Server Error 01
The machine's authentication
information (needed to access the
service) has expired or is invalid.
Apply for Brother Web Connect
access again to receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Server Error 03
The file you are trying to upload may
have one of the following problems:
• The file exceeds the service's limit
on number of pixels, file size, etc.
• The file type is not supported.
• The file is corrupted.
The file cannot be used:
• Check the service's size or format
restrictions.
• Save the file as a different type.
• If possible, get a new, uncorrupted
version of the file.
Server Error 13
There is a problem with the service
and it cannot be used now.
Wait and try again. If you get the
message again, access the service
from a computer to confirm if it is
unavailable.
Shortcut Error
Error Messages
Cause Action
Shortcut Error 02
The shortcut cannot be used because
the account was deleted after the
shortcut was registered.
Delete the shortcut, and then register
the account and shortcut again.
Related Information
• Error and Maintenance Messages
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