11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
11
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your MFC identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, the Brother Solutions Center offers latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
BT Call Sign
On
The machine is set BT Call Sign to
ON. You cannot change the
Receive Mode from Manual to
another mode.
Set BT Call Sign to OFF. (See BT Call Sign (For
U.K. Only)
on page A-1.)
Comm.Error Poor phone line quality caused a
communication error.
Try the call again. If the problem continues, call
the telephone company and ask them to check
your phone line.
Connection
Fail
You tried to poll a fax machine that
is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cover is Open The scanner cover is not closed
completely.
Lift the scanner cover and then close it again.
Data
Remaining
Print data remains in the MFC’s
memory.
Re-start printing from your computer.
Print data remains in the MFC’s
memory. The USB cable was
unplugged while the computer
was sending the data to the MFC.
Press Job Cancel for MFC-5440CN or
Stop/Exit for MFC-5840CN. The MFC will
cancel the job and eject the page that is being
printed.
Disconnected The other person or other person’s
fax machine stopped the call.
Try to send or receive again.
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