If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp 
BT Calling Features 61
Call Diversion will divert 
incoming calls to another 
number of your choice. You can 
choose all calls to be diverted or 
calls only to be diverted when 
the line is busy.
When ‘Setup diversion’ is 
selected, you will be prompted 
to enter the number you wish 
to divert calls to then press the 
left option key 
. Follow the 
spoken instructions or listen for 
confirmation/status.
With the ring back feature you 
can get an automatic call back 
from an engaged number.  
No need to dial a busy number 
over and over again. Just dial 5, 
wait for a confirmation message 
and hang up. Your phone will 
keep trying the busy number 
for up to 45 minutes.
Using Call Diversion: Set All Calls, When Busy 
or When Unanswered
1. Select 
Menu
, scroll   to 
Calling
 
Features
 and  
press 
.
2. 
Call
 
Diversion
 is displayed, press  .
3. Press 
 or   to display either 
Divert
 
all
 
calls
, 
Divert
 
when
 
busy
 or 
Divert
 
if unanswered
 and 
press 
. 
4. Press 
 or   to display either: 
Setup
 
diversion
, 
Cancel
 
diversion
 or 
Check
 
diversion
 and press  . 
Follow the spoken instructions or listen 
for confirmation/status.
Using Ringback
1. Select 
Menu
, scroll   to 
Calling
 
Features
 and 
press 
.
2. Press 
 until 
Cancel
 
Ringback
 is displayed,  
press 
. 
3. Follow the spoken instructions or listen for 
confirmation/status.