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If you have checked the above and
still your answering machine does
not record messages, please try the
following tests in order:
• If the line cord is not connected
to the telephone master socket
(usually the one nearest to the
front door), test it in the master
socket without any adapters, lters,
splitters or extension cables. If
the problem clears there may be a
problem with your internal wiring
between the telephone sockets
it may be that the adapter, lter,
splitter or the extension cable the
phone was connected to is faulty.
• Try connecting another known
working answering machine
telephone to the telephone line
socket. If your answer machine does
not record messages on your other
known working answering machine
telephone either, please contact
your service provider for the line to
be checked.
• Try testing your telephone on a
telephone line in a dierent property
(e.g a neighbour’s or a friend’s line).
This will also help verify whether the
phone or line is at fault.
are within range of each other.
• Disconnect the batteries and
mains power, wait for 10 minutes,
then reconnect and try again.
Answering machine does not
record messages
• Check that the power is on and
that you have the power adaptor
correctly plugged into a known
working mains socket and also to
the telephone base unit.
• Check that you have the
answering machine turned on to
receive messages.
• If you have BT 1571 or a
voicemail service from your network
provider, please make sure that
answer delay on your answer
machine is set to answer before the
voicemail service.
• Disconnect the batteries,
line cord and mains power, wait
for 10 minutes, then reconnect and
try again.
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