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Help
Cannot make calls or receive
calls, phone does not ring or line
cord error is displayed on the
handset screen
This may be due to several factors.
Please try the following tests in
order.
• First, ensure that you are using
the line cord that was supplied with
the phone. Your existing line cord
may not be suitable.
• Check that both ends of
the supplied line cord are
connected securely.
• Check that the power is on and
that you have the power adaptor
correctly plugged into a known
working mains socket and also to
the telephone base unit.
• Ensure that the batteries
are charged.
• Conrm that the ringer is not
switched o on either the handset
or the base. See pages 22 and 43.
• Check if call divert is activated on
the line.
• Check your BT Call Blocking
settings. See Page 23.
• Make sure that the handset is
registered to the base. See page 52.
• Disconnect the batteries, line
cord and mains power, wait for
10 minutes, then reconnect and
try again.
If you have checked the above
and still cannot make or receive
calls, your phone does not ring or
line cord error is displayed on your
handset, please try the following
tests in order:
• If the line cord is not connected
to the telephone master socket
(usually the one nearest to the
front door), test it in the master
socket without any adapters, lters,
splitters or extension cables. If
the problem clears there may be a
problem with your internal wiring
between the telephone sockets
it may be that the adapter, lter,
splitter or the extension cable the
phone was connected to is faulty.
• Try connecting another known
working telephone to the telephone
line socket. If you cannot make
or receive calls on another known
working telephone either, please
contact your service provider for the
line to be checked.
• Try testing your telephone on a
telephone line in a dierent property
(e.g a neighbour’s or a friend’s line).
This will also help verify whether the
phone or line is at fault.
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