CAB Hermes+ User Manual

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7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State Display Key Remark
Correctable error
pause ashes
cancel lights
 3.4 on page 12
Irrecoverable error
cancel ashes
Critical fault
-
Table 5 Error states
7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Head locking system not adjusted Adjust the head locking system.
 4.2 on page 17
Transfer ribbon deection not adjusted Adjust the transfer ribbon deection.
 4.4 on page 19
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids
Printhead is dirty Clean the printhead
 6.3 on page 21
Temperature too high Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer prints a sequence
of characters instead of the
label format
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Printer transports label
media, but transfer ribbon
does not move
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
if necessary clean the printhead.
 6.3 on page 21
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer only prints each
second label
Setting of the label height in the software
is too large.
Change the label height in the software.
Vertical white lines in the
print image
Printhead is dirty Clean the printhead
 6.3 on page 21
Printhead is defective (failure of heat
elements)
Change the printhead.
 Service Manual.
Horizontal white lines in the
print image
Printer is used with the
backfeed > smart in the cut or
peel-off mode
Set the backfeed > always in the
setup.
 Conguration Manual.
Print image is irregular, one
side is lighter
Printhead is dirty Clean the printhead
 6.3 on page 21
Head locking system not adjusted Adjust the head locking system.
 4.2 on page 17
Table 6 Problem solution
7 Fault Correction

CAB Hermes+ Specifications

General

Power Supply	100 - 240 V AC, 50/60 Hz
Print Technology	Thermal Transfer
Resolution	203 dpi
Interfaces	USB, Ethernet
Display	LCD
Memory	8 MB RAM
Supported Barcodes	1D and 2D barcodes