Why do some Canon Software cameras not record?
If some Canon Software cameras do not record, verify the power and network connection for the cameras. Check if the cameras reply to a ping. See if you can view live images on the Viewer for the cameras.
What to do if I forgot my Canon VB-M40 Security Camera password?
If you've forgotten your password, you can reset all the camera settings except the date and time using the reset switch. The default administrator password needed for initialization is 'camera'. Remember that network settings like the IP address and subnet mask will be reset and need to be configured again.
What to do if my Canon VB-M40 does not start?
If the camera doesn't start: * If using a PoE HUB, ensure the LAN cable is correctly connected. * If using an optional AC adapter, ensure it's correctly connected. * Try turning the camera off and then on again.
What to do if Canon Software Viewer slows down?
The Canon Software Viewer's performance depends on your CPU and graphics card. If the Viewer slows down, reduce the number of cameras or decrease the live frame rate. High video quality or resolution settings can also cause slowdowns; try adjusting these settings on the camera.
Why is Canon Software Storage Server disk space usage so high?
To address the issue of the Canon Software Storage Server disk space usage being higher than expected, especially if free disk space is low, consider the following: if the video quality setting of the camera is high, the amount of data per frame is large. If you are using anti-virus software, the software records communication between the Storage Servers and the cameras and the size of that log may reach several gigabytes. Change the anti-virus software settings to exclude the Storage Servers from the target list.
Why can't I connect to Canon Software Storage Server from Viewer?
To resolve the issue of being unable to connect to the Canon Software Storage Server from the Viewer, verify that the login user name and password are correct. Also, check the network connection between the server and the Viewer, ensure the IP address of the destination server is correct, confirm the server replies to a ping from the Viewer computer, and check if TCP port 80 is being used by another application.
Why can't I view live images on Canon Software?
If you cannot view live images in Canon Software, and “Could not connect to camera” is displayed, check the camera’s power supply and network connection. If a message in the Viewer's timeline indicates a connection error, check the camera’s power and network connection. If the screen goes blank when switching layouts but reappears after a few seconds, reduce the number of cameras or decrease the frame rate.
How to resolve Canon Software recording frame rate reduction?
If the Canon Software recording frame rate is reduced due to high load issues, modify the recording schedule. Check the current CPU usage and terminate any applications that are a heavy load on the CPU.
Why are none of my Canon Software cameras recording?
If none of the Canon Software cameras are recording, verify the network cable for the server is properly connected and check for any power failures. If the link lamps on the hub (switching hub) and on the network connector on the server do not light, there may be a defect in the server’s cable, hub (switch), or network connector.
How to enable pan, tilt, and zoom in Canon Software?
If you cannot use the pan, tilt, or zoom feature of the camera in the Canon Software video window, double-click the video window or click [Control] on the [Camera Control] panel. If images are being played (the title bar of the video window is gray), you cannot operate the camera. Click [Live] on the timeline to gain control.
Notes on trusted sites and security settings for Windows Server and Internet Explorer.
Methods for setting camera angle and creating specification files for multiple cameras.
Methods for adjusting camera angle using the image display and changing zoom ratio.
Step-by-step guide for registering certificates required for Admin Tools and Admin Viewer.
Detailed configuration for network parameters including IP addressing and security.
Settings for image size, quality, frame rate, and bit rate for video transmission.
Configuration for general upload methods and HTTP/FTP specific settings.
Settings for image transmission, audio reception/transmission, and HTTP server.
Configuration for image buffering, volume detection, and timer-based events.
Settings for external device input events and audio playback options.
Configuration for IPsec security using auto key exchange or manual settings.
Overview of admin tools and descriptions of each tool's functionality.
Interface overview and procedures for setting privacy mask areas.
Steps for modifying existing privacy mask areas or deleting them.
Overview of the tool, capturing, saving, deleting, and loading panorama images.
Interface overview and procedures for setting view restrictions on the camera feed.
Methods for setting camera presets, detailed settings, and configuring preset tours.
Overview of the log viewer interface, downloading, saving, searching, and filtering logs.
Methods for adjusting camera angle and zoom ratio using sliders and panorama display.
Controlling the camera using presets and adjusting for backlight.
Using the Viewer PTZ panel for magnifying, adjusting frame size, and moving the preview.
How to open and close various control items within the viewer interface.
Information on accessing and managing data stored on SD memory cards.
Common problems and their solutions for camera operation and software issues.
Lists of camera log messages and viewer information/warning/error messages.
Procedures for restoring initial settings via web browser or factory default via reset switch.
A comprehensive list of all factory default settings for the camera.
General| Total megapixels | 1.3 MP |
|---|---|
| Maximum resolution | 1280 x 960 pixels |
| Supported video modes | - |
| Video formats supported | H.264 |
| Supported graphics resolutions | 160 x 120, 320 x 240, 1280 x 960, 640 x 480 (VGA) |
| Pan range | -170 - 170 ° |
| White balance | Auto, Manual |
| Tilt angle range | -90 - 10 ° |
| Minimum illumination | 0.01 lx |
| Sensor type | CMOS |
| Optical sensor size | 1/3 \ |
| Digital zoom | 4 x |
| Optical zoom | 20 x |
| Focal length range | 4.7 - 94 mm |
| Built-in HDD | No |
| Card reader integrated | Yes |
| Compatible memory cards | SD, SDHC |
| Form factor | Covert |
| Product color | Black |
| Type | IP security camera |
| Placement supported | Indoor |
| Connectivity technology | Wired |
| Interface | RJ-45 |
| Headphone outputs | 1 |
| Cabling technology | 10/100Base-T(X) |
| AC input voltage | 100-240 V |
| Power source type | PoE |
| AC input frequency | 50 Hz |
| Storage temperature (T-T) | 5 - 85 °C |
| Operating temperature (T-T) | -10 - 50 °C |
Weight and Dimensions| Width | 132 mm |
|---|---|
| Height | 155 mm |
| Weight | 1150 g |
To Next Page
