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Video cannot be recorded on a memory card. • Check [Memory Card] > [Memory Card Information] on the Setting Page (P. 198).
• Video cannot be recorded if the memory card has insufficient space and [Memory
Card] > [Memory Card Operations] > [Overwrite videos] is set to [Disable] on the
Setting Page (P. 197). Set [Overwrite videos] to [Enable] or use the Recorded Video
Utility to delete unnecessary videos.
• To record video to a memory card when an event occurs, check the [Video Record
Action] settings under [Memory Card] > [Video Record Settings] on the Setting Page.
When [Video Record Action] is set to [Upload], change it to [Record to Memory Card].
• When recording-mode stream video that could not be transmitted due to network
errors or video for which the HTTP/FTP upload failed is not stored on the memory card,
check [Operation Settings] under [Memory Card] > [Memory Card Operations] on the
Setting Page. When [Operation Settings] is set to [Save Log], change it to [Save Logs
and Videos].
• To manually save recordings to a memory card, obtain camera control privileges.
Files cannot be saved. • Windows prohibits saving to certain folders. Accordingly, an attempt to save a file may
fail. Specify [Documents], [Pictures] and other folders.
Problem Countermeasures
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