Maintenance and Troubleshooting
2011-03-31 9G3886_en 3-1
3
Maintenance and
Troubleshooting
Use the information in this chapter to keep the laser imager in the best
condition and to correct minor problems.
• “Overview: Status and error messages and codes” on page 3-1
• “Preventive maintenance” on page 3-2 - Learn how to respond to the
Maintenance symbol when it appears
• “Error indicators on the display screen” on page 3-3 - Learn about
the yellow and red error symbols
• “Using the Web Portal to gain more information on errors” on
page 3-5 - Learn how and why to access the Web Portal
• “Subsystem error codes and messages” on page 3-5 - A reference
section with all error codes and messages
• “Condition codes” on page 3-9 - A reference section with all
condition codes
• “Correcting film jams” on page 3-14 - Provides instructions to
locate and correct jammed films
• “Display Screen is not functional” on page 3-18 - Instructions if the
display screen is not responding
• “Calling for support” on page 3-18
Overview: Status and error messages and codes
The laser imager detects errors and other conditions and reports them to
you in multiple ways. Some conditions require your action. This section
provides a list of the codes, explains the condition, and provides
recommended actions where appropriate. View the codes:
• At the laser imager’s display screen, on the top left. The display
screen reports 3-digit codes.
Some codes are associated with symbols on the display screen, such
as the Film Jam symbol, to help you quickly understand the
condition.
• At the Web Portal. Access the Web Portal using your personal
computer, keyboard, and mouse to gain more information about the
errors and conditions. Using the Web Portal is optional but you may
find it useful. The Web Portal can report more information than the
laser imager’s display screen due to the limited size of the display
screen. See “Using the Web Portal to gain more information on
errors” on page 3-5.
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