3-18 9G3886_en 2011-03-31
Maintenance and Troubleshooting
Film jam code 543 /
Jam in Area 3
This error displays as code 26543 at the Web Portal.
1. If the Pause symbol is on, press it and wait until it goes off.
2. Open the top cover.
3. Remove the left cover:
a. Open the film supply.
b. Remove the top cover.
c. Turn the knurled knobs by hand.
4. Rotate the exit roller handle clockwise until a film exits the laser
imager. See page 3-15 for the location of the knob.
5. Reinstall the covers.
Film jam code 544 /
Jam in Area 3
This error displays as code 26544 at the Web Portal.
1. Remove any film that is jammed in the exit tray. See page 3-14 for
the film jam areas.
2. If the Pause symbol is on, press it and wait until it goes off.
3. Open the top cover and remove any films.
4. Close the top cover.
Display Screen is not functional
If the display screen is not responding, use the power switch on the laser
imager to turn power off, and then on. If the display screen is still
non-responsive, turn the laser imager off and contact a qualified service
provider.
Calling for support
If you cannot correct a condition and need help, call for support. Have
the following information ready when you call:
• Model number
• K-number
• Error code from the display screen and/or code and error message
from the Web Portal
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