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9. Important information
9.1 Safety information
9.1.1 General
- Study and follow all instructions in this document before integrating or using the product as this contains
important information. Keep this document for future reference.
- Damages or unexpected behaviour resulting from incorrect installation or operation may lead to rejection
of warranty claims.
- No liability will be accepted for damage or injury resulting from incorrect installation, incorrect operation
or from failure to observe and follow the safety guidelines.
- The product is certified for cashless payments in various countries, depending on the network service
provider and acquirer. Please check the certifications for the country of installation before use.
9.1.2 Software updates
- The device must always be powered and connected to the Network Service Provider to receive software
updates. In installations where remote maintenance is not possible, the integrator needs to perform on-site
updates using certified service tools and additional costs may apply.
- Please obtain regular information about available and/or necessary updates or product extensions
(through hotline of your network operator). Additional fees may apply.
- Following any changes or updates to the software, network infrastructure, or other changes to the product
or connected devices, the complete payment process should be tested and validated.
- Only use software tools for interaction with the product which have been certified and provided by CCV (i.e.
Terminal Supervisor) and make sure these are regularly updated. Latest versions are available from the CCV
download server (https://download.ccv-deutschland.de).
9.1.3 Connection to power and external devices
- This device is designed for continuous operation and must be powered from a fixed power supply. The
external power supply and power cord supplied by CCV is for testing and development purposes only and
should not be used for field-installations.
- Do not remove the power supply while the device is performing a payment or other active functions (i.e.
display indication „please wait...“). Please contact your network provider if such a message appears for a
longer period.
- The device and users must be protected against ESD and EMC events by appropriate measures, such as
grounding or shielding to prevent ESD from reaching users or sensitive components. The device is certified
for contactless transactions (i.e. mobile phone with NFC interface).
- Make sure to provide only voltages at the connection pins of the product as indicated in this document.
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