SERVICE, PARTS & WARRANTY
85
HOW TO CONTACT CSZ
Cincinnati Sub-Zero Products
12011 Mosteller Road
Cincinnati, OH 45241
Telephone (Main) 1-513-326-5252
Toll Free (North America) 1-877-233-9871
Service & Parts 1-513-719-3300
Fax 1-513-326-5258
Internet http://www.cszproducts.com
HOW TO OBTAIN REPLACEMENT PARTS / PARTS ORDERING PROCEDURE
If a part fails and must be returned to Cincinnati Sub-Zero Products for repair or replacement
under the terms of the warranty, follow the procedure below.
1. Contact our Service Department at (513) 719-3300 from 7:30 AM to 5:30 PM (Eastern Time Zone).
For overnight shipments, the Service Department must be contacted BEFORE 2:00 PM (Eastern Time
Zone).
You may submit your request online at: http://www.cszindustrial.com/Contact/Service-Request.aspx
2. To order the replacement part, please provide the following information:
a. A purchase order number or credit card number.
b. The complete Cincinnati Sub-Zero Part number.
c. The model number and serial number of the chamber for requiring the replacement part.
d. The specific complaint regarding the failed part.
NOTE: CSZ provides a list of parts for all chambers in a Bill of Materials which is included in the manual.
The recommended spare parts for your chamber have an asterisk (*) on the left-hand
margin.
3. The Parts Department will authorize the return of the failed material and issue an RMA
(Return Material Authorization) number.
4. Any part replaced under terms of the warranty is invoiced at the current price. Upon receipt of the
defective material Cincinnati Sub-Zero Products will issue a credit for the amount billed less any
prepaid freight charges.
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