Service Manual 65
Raption
Troubleshooting & Errors
This section provides the necessary information to decode, indentify and understand the
errors. However, eventually, CIRCUTOR staff help may be needed to solve the issues. In
that case, please, contact sat@circutor.com to get help.
When contacting CIRCUTOR, it is important to provide some background information
regarding the issue. It is essential to answer the questions exposed below to receive
a proper support. Answering these points, will be helpful for customer too, in order to
understand the error and allow the maintenance staff to fix the problems by itself.
MAIN QUESTIONS:
1.- Serial number of the Charging Station.
2.- Charging Station upgdated? Firmware version.
3.- Charging Station previously repaired?
4.- Particular configuration (f.e. power reduced)?
5.- Remote Connection?
6.- OCPP integrations activated?
7.- Troubles during commissioning or installation?
Others:
8.- Clarifying pictures, videos or extra information
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