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Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available
on your phone.
Place a call using a billing or
tracking code
(SCCP phones only)
1. Dial a number.
2. After the tone, enter a client matter
code (CMC) or a forced authorization
code (FAC).
Your system
administrator.
Place a call using your Cisco
Extension Mobility profile
Log in to the Cisco Extension Mobility
service on a phone.
Using Cisco Extension
Mobility, page 37.
Make a call from a mobile
phone using Mobile Voice
Access
1. Obtain your Mobile Voice Access
number and End user PIN from your
system administrator.
2. Dial your assigned Mobile Voice
access number.
3. Enter your mobile phone number (if
requested) and PIN.
4. Press 1 to make a call to an enterprise
IP phone.
5. Dial a desktop phone number other
than your desktop phone number.
Managing Business
Calls Using a Single
Phone Number,
page 37.
If you want to... Then... For more information, see...
Switch from a connected
call to answer a new call
Press Answer. Using Hold and Resume, page 18.
Answer a call using call
waiting
Press Answer. Using Hold and Resume, page 18.
Send a call to a voice
message system
Press iDivert. Sending a Call to a Voice Message
System, page 21.
Automatically connect
incoming calls
Use AutoAnswer. Using AutoAnswer, page 42.
Retrieve a parked call on
another phone
Use Call Park or Directed Call Park. Storing and Retrieving Parked
Calls, page 30.
Use your phone to answer
a call ringing elsewhere
Use Call Pickup. Picking Up a Redirected Call on
Your Phone, page 29.
If you want to... Then...
For more information,
see...