Troubleshooting Your Phone
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0 67
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to... Then...
Access network
configuration data
Press and choose Settings > Network Configuration and select the
network configuration item that you want to view.
Access status data Press and choose Settings > Status and select the status item that you
want to view.
Access phone model
information
Press and choose Settings > Model Information.
Access phone call and
voice quality information
Press and choose Settings > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT to submit information to your
system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes
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