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Table of Contents

Default Chapter3
- Table of Contents3
1 Your Cisco Telephone13
- Introduction13
  - Accessing Phone Features13
  - In this Manual13
- Telephone Descriptions13
- Cisco 7940/7960 Features Table14
- Identifying Your 7960 Telephone Type16
- Moving Your Telephone17
2 Basic Phone Features19
- Adjusting the Display Contrast19
- Adjusting the Volume20
- Adjusting the Ringer Volume20
- Answering a Call20
  - Using the Phone20
- Answering a Second Call (Call Waiting)20
  - Using the Answer Soft Key21
  - Reconnecting to the First Call21
- Hanging up21
- Line Button Indicators21
- Making an External Call22
  - Using the Handset22
  - Using the Speakerphone22
    - Using the Keypad22
- Making an Internal Call23
  - Using the 7960 MGCP23
  - Using the 7960 SCCP23
- Selecting a Ringer Sound23
- Services Feature24
- Using the Call Directory29
  - Viewing or Dialing Missed Calls29
  - Viewing or Dialing Received and Placed Calls30
- Using Features Without Replacing the Handset30
  - During a Call30
  - After a Call31
- Using the Speakerphone31
  - Speakerphone Troubleshooting32
3 System Telephone Features33
- Feature Activation Digit33
- Abbreviated Dial33
- Anonymous Call Rejection35
  - Enabling Anonymous Call Rejection35
  - Disabling Anonymous Call Rejection36
- Authorization Code Calling36
- Billing Codes36
  - Using the Billing Key36
  - Using the Star Code36
- Blind Transfer37
- Call Back Queuing37
- Call Block (Selective Call Rejection)38
Call Forward (All Calls)41
- Enabling Call Forward (All)41
  - Using the Phone41
- Using Star Codes42
  - Disabling Call Forward (All)43
    - Using the Phone43
- Using Star Codes43
Call Forward (Busy)43
- Enabling Call Forward (Busy)43
- Disabling Call Forward (Busy)45
Call Forward (no Answer)45
- Enabling Call Forward (no Answer)45
- Disabling Call Forward (no Answer)46
Call Forward (out of Service)47
- Enabling Call Forward (out of Service)47
- Disabling Call Forward (out of Service)48
Call Pickup48
- Directed Call Pickup48
  - Using the Phone48
- Using Star Codes49
  - Group Call Pickup49
    - Using the Phone49
Call Return49
Call Trace50
Call Waiting50
- Answering the Second Call51
- Switching between Held Calls51
- Suspending Call Waiting51
Call Waiting with Caller ID51
Call Waiting with ID Manager51
Caller ID Block52
Conference52
- Conference Call Tips53
Dial Tone and Ringer Patterns53
Direct Extension Assignment54
- Programming a Guest Phone54
- Re-Establishing the Guest Phone54
- Re-Establishing Your Old Phone54
Do Not Disturb55
- Tips for Using Do Not Disturb55
- Enabling/Disabling Do Not Disturb55
  - Using the Phone55
  - Using Star Codes55
End Call56
Group Speed Dial56
Hold56
Hold-On Queuing57
Hunt Groups57
Indicated Call Park57
- Parking a Call58
- Retrieving a Parked Call58
Intercom58
- Making an Intercom Call58
- Receiving an Intercom Call58
- Notes on Intercom Calls58
Meet-Me Conference59
- Joining a Meet-Me Conference59
- Scheduling a Meet-Me Conference64
- Canceling a Meet-Me Conference65
- Modifying a Meet-Me Conference66
- Getting a List of Meet-Me Conferences67
Multicall Park67
- Parking a Call67
- Retrieving a Parked Call67
Music on Hold68
Mute68
Night68
On-Hook Dialing69
One-Touch Transfer70
Permanent Caller ID Block Release71
Phone Configurator71
- Assigning Your Phone Number to Your Phone71
- IP Address/Phone Number Announcement72
- Changing the Extension Number72
- Unassigning the Extension Number73
Priority Call73
- Enabling/Disabling Priority Call73
- Adding Members to the Priority Call List74
- Listing Priority Call Members74
- Deleting Priority Call Members75
Queue/Acd (Automatic Call Distribution)76
- Finding Your Queues76
- Logging Into/Out of Queues76
- Answering Calls from Queues76
- Viewing Calls-In-Queue Information77
Privacy Guard77
- Access Codes77
- Caller Actions78
  - Entering an Access Code78
  - Recording a Name78
- Answering a Privacy Guard Call79
- Enabling/Disabling Privacy Guard79
- Managing the Access Code80
  - Changing the Access Code80
  - Listening to Access Code80
- Managing the Selective Caller List81
- Redial83
  - Using the Phone83
    - Using Star Codes83
- Remote Access to Call Forwarding83
  - Setting or Changing Remote Forwarding83
  - Canceling Remote Forwarding84
- Remote Phone84
- Selective Call Forward87
- Speaker90
- Speed Dial91
- Transfer92
4 Voice Mail Features (Default Menu)95
- Menus and Commands95
- Accessing Your Voice Mail98
Using Controls While Playing Messages101
- Rewind/Fast Forward101
- Rewind to the Beginning of a Message101
- Fast Forward to the End of a Message101
- Pause Play of a Message102
Composing Messages before Sending102
- Compose and Send a Message102
- Marking a Message as Urgent103
Changing Your Password103
Skipping the Mail Menu to Hear Messages103
Returning to the Auto Attendant or Operator104
Zeroing out to a Custom Operator104
Replaying a Message105
Saving a Message105
Skipping to the Next Message105
Deleting a Message105
Forwarding a Message to Another Mailbox105
Replying to a Message106
Dialing Back a Caller107
Sending a Message Directly to an Extension107
Personal Greetings107
- Recording Personalized Mailbox Greetings108
- Listening to Your Greetings108
Receiving Pager Notification108
- What You Receive on Your Pager/Cell Phone109
Managing Distribution Groups109
- Creating a New Group110
- Editing or Modifying a Group110
- Deleting a Group112
- Listening to a List of Distribution Groups113
- Exiting the Voice Mail System113
5 Voice Mail Features (Option a Menu)115
- Menus and Commands115
- Accessing Your Voice Mail119
  - From Your Phone119
  - From any Other Internal Phone120
  - From the Email Program on Your PC121
- Using Controls While Playing Messages122
  - Rewind/Fast Forward122
  - Rewind to the Beginning of a Message122
  - Fast Forward to the End of a Message123
  - Pause Play of a Message123
- Composing Messages before Sending123
  - Compose and Send a Message123
  - Marking a Message as Urgent124
- Changing Your Password124
- Skipping the Mail Menu to Hear Messages125
- Returning to the Auto Attendant or Operator125
- Zeroing out to a Custom Operator125
- Replaying a Message126
- Saving a Message126
- Skipping to the Next Message126
- Deleting a Message126
- Forwarding a Message to Another Mailbox127
- Replying to a Message127
- Dialing Back a Caller128
- Sending a Message Directly to an Extension128
- Personal Greetings128
  - Recording Personalized Mailbox Greetings129
  - Listening to Your Greetings129
- Receiving Pager Notification129
  - What You Receive on Your Pager/Cell Phone130
- Managing Distribution Groups130
  - Creating a New Group131
  - Editing or Modifying a Group132
  - Deleting a Group133
  - Listening to a List of Distribution Groups134
- Exiting the Voice Mail System134
6 Voice Mail Features (Option B Menu)135
- Menus and Commands135
- Accessing Your Voice Mail138
  - From Your Phone138
  - From any Other Internal Phone139
  - From the Email Program on Your PC140
- Using Controls While Playing Messages141
  - Rewind/Fast Forward141
  - Rewind to the Beginning of a Message141
  - Fast Forward to the End of a Message141
  - Pause Play of a Message141
- Composing Messages before Sending142
  - Compose and Send a Message142
  - Marking a Message as Urgent142
- Changing Your Password143
- Skipping the Mail Menu to Hear Messages143
- Returning to the Auto Attendant or Operator143
- Zeroing out to a Custom Operator144
- Forwarding a Message to Another Mailbox145
- Replaying a Message145
- Saving a Message145
- Skipping to the Next Message145
- Deleting a Message145
- Replying to a Message146
- Dialing Back a Caller146
- Sending a Message Directly to an Extension146
- Personal Greetings147
  - Recording Personalized Mailbox Greetings147
  - Listening to Your Greetings148
- Receiving Pager Notification148
  - What You Receive on Your Pager/Cell Phone149
- Managing Distribution Groups149
  - Creating a New Group150
  - Editing or Modifying a Group150
  - Deleting a Group152
  - Listening to a List of Distribution Groups153
- Exiting the Voice Mail System153
7 Set up Outlook for TAPI155
- Using TAPI to Call from Outlook155
- Installing the TAPI Support Software157
- Configuring Windows for TAPI162
- Configuring Outlook to Use TAPI170
- Index173

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