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What to do if transfer fails on Cisco 7961G?
If a transfer fails on your Cisco IP Phone, ensure that you press the Transfer button again after dialing the target number. From an active call, press Transfer, enter the target number, and press Transfer again to complete the transfer.
Why am I disconnected from a call joined with Barge on my Cisco 7961G?
If you are disconnected from a call that you joined using Barge, it might be because the call was put on hold, transferred, or turned into a conference call.
Why am I disconnected from a call that I joined using Barge on my Cisco 7961G?
You will be disconnected from a call that you have joined using Barge on your Cisco IP Phone if the call is put on hold, transferred, or turned into a conference call.
Why is the Settings button not working on my Cisco IP Phone?
The Settings button on your Cisco IP Phone might be unresponsive because your system administrator has disabled it on your phone.
Why does Join fail on my Cisco IP Phone?
If Join fails on your Cisco IP Phone (SCCP phones only), make sure you have selected at least one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.
What to do if the softkey I want doesn't appear on my Cisco 7961G?
If the softkey you need isn't showing on your Cisco IP Phone, try pressing 'more' to reveal additional softkeys. Also, the softkey might appear after you change the line state, such as going off-hook or having a connected call. Finally, the phone might not be configured to support the feature associated with that softkey.
Why can't I hear a dial tone on my Cisco 7961G IP Phone?
If you cannot hear a dial tone or complete a call on your Cisco IP Phone, ensure you have logged into the Extension Mobility service. Also, if you are using an SCCP phone, you might need to enter a client matter code (CMC) or forced authorization code (FAC) after dialing. Another reason could be time-of-day restrictions on your phone, preventing use of certain features during specific hours.
How to fix Cisco 7961G IP Phone unable to obtain IP address?
If your Cisco IP Phone can't obtain an IP address, it might be on a different network or VLAN than the DHCP server, or the switch port could be disabled. Ensure the phone's network or VLAN has access to the DHCP server and that the switch port is enabled.
What to do if Cisco 7961G does not start up?
If your Cisco IP Phone isn't starting up normally, there might be several reasons. First, check the network port by exchanging Ethernet cables with known working ones, testing the port with another functioning phone, or connecting the problematic phone to a known good port or directly to the switch. Also, ensure the phone is receiving power by verifying the electrical outlet if using external power, trying an external power supply if using in-line power, or switching to a known functional power supply. If problems persist, try powering up the phone with the handset off-hook to launch a backup software image or perform a factory reset.
How to create and manage conference calls.
Procedures for transferring calls to another recipient.
Redirection of incoming calls to another number or voice message.
Managing personal contacts and speed dials.
Assigning, searching, and placing calls with fast dial codes.
Managing personal address book entries via web pages.
Assigning codes and buttons for fast dialing.
Resolving issues with no dial tone or call completion.
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