searches for a name to match the first call number. When the second call connects or is placed on hold, reverse
name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1. Phone contacts
2. Call History
3. LDAP Directory
4. XML Directory
The phone searches the XML directory using this format: directory_url?n=incoming_call_number.
Example: For a multiplatform phone using a third-party service, the phone number (1234) search query has
this format, http://your-service.com/dir.xml?n=1234.
Note
Enable and Disable Reverse Name Lookup
Before you begin
• Configure one of these directories before you can enable or disable the reverse name lookup:
• LDAP Corporate Directory
• XML Directory
• Access the phone administration web page. See Access the Phone Web Page, on page 80.
Procedure
Step 1 Select Voice > Phone.
Step 2 In the Supplementary Services area, set the Reverse Phone Lookup Serv to:
• Yes–Enable the reverse name lookup feature.
• No–Disable the reverse name lookup feature.
Step 3 Click Submit All Changes.
Step 4 Alternative method is to use the config.xml file to provision the reverse name lookup feature.
<Reverse_Phone_Lookup_Serv ua="na">Yes</Reverse_Phone_Lookup_Serv>
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
128
Cisco IP Phone Administration
Enable and Disable Reverse Name Lookup
To Next Page
Loading...
Need help?
General
