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9971 Standard
Cisco 9971 Standard User Manual
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Y
our Phone
Cisco Unified IP Phone 89
61,
9951, and
9971 User Gu
ide for Cisco Unified Com
munications Manager
8.0 (SIP)
21
1
Phone
screen
Shows i
nformatio
n about
your p
hone,
includi
n
g dir
ectory
numbe
r
, call
informa
tion (for exa
mple ca
ller ID, icons
for an active
call or call on
hold) and availabl
e softkeys.
1
8
12
11
13
10
9
14
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19
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16
17
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6
7
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3
4
194674
32
34
Table of Contents
Default Chapter
3
Table of Contents
3
Your Phone
13
Cisco Unified IP Phone 8961
13
Phone Connections
13
Footstand
16
Phone-Display Viewing Angle
17
Buttons and Hardware
17
Phone Screen
22
Phone with a Single Line
22
Phone with Multiple Lines
23
Phone Screen Navigation and Item Selection
26
Power-Save Mode
27
Handset Rest
27
Cisco Unified IP Phone 9951
28
Phone Connections
28
Bluetooth
31
Footstand
31
Phone-Display Viewing Angle
32
Buttons and Hardware
32
Phone Screen
37
Phone with a Single Line
37
Phone with Multiple Lines
38
Phone Screen Navigation and Item Selection
41
Power-Save Mode
42
Handset Rest
42
Cisco Unified IP Phone 9971
43
Phone Connections
43
Wireless Connection and Bluetooth
46
Footstand
47
Phone-Display Viewing Angle
48
Buttons and Hardware
48
Phone Screen
53
Phone with a Single Line
53
Phone with Multiple Lines
54
Phone Screen Navigation and Item Selection
56
Power-Save Mode
58
Phone Display Cleaning
58
Handset Rest
59
Applications
61
Phone Applications
61
Call History
61
View Call History
62
View Call Record Details
62
Filter Call History
62
Dial from Call History
62
Edit Number from Call History
63
Clear Call History
63
Delete Call Record from Call History
63
Preferences
64
Ringtones
64
Wallpaper
64
Brightness
65
Bluetooth
65
Accessories
66
View Accessories List
66
View Accessory Details
66
Set up Wideband for Analog Headset
66
Add Bluetooth Accessory
67
Delete Bluetooth Accessory
67
Connect Bluetooth Accessory
68
Disconnect Bluetooth Accessory
68
View Camera Details
68
View Camera Setup
68
Reset Camera
69
WLAN Sign-In
70
Sign-In for WLAN
70
Change WLAN Sign-In
70
Running Applications
71
View Running Applications
71
Switch to a Running Application
71
Close a Running Application
71
Phone Information
71
View Phone Information
72
Administrator Settings
72
Contacts
73
Phone Contacts
73
Corporate Directory
73
Search for and Dial a Contact
73
Search for and Dial a Contact While on a Call
74
Personal Directory
74
Personal Directory Options
74
Fast-Dial Codes with Personal Directory
76
Messages
79
Voice Messages
79
Personalize Your Voicemail
79
Check for Voice Messages
79
Listen to Voice Messages
80
Calling Features
81
Feature Buttons and Softkeys
81
All Calls
82
Feature Name
82
View All Calls on Your Phone
83
Answer
83
Answer Your Oldest Call First
83
Auto Answer
83
Auto Answer with Your Headset
83
Auto Answer with Your Speakerphone
83
Barge
84
Add Yourself to a Call on a Shared Line
84
Call Back
84
Set up a Call Back Notification
84
Call Chaperone
84
Chaperone and Record a Call
85
Call Forward All
85
Forward Calls on Your Phone
86
Call Park
86
Park and Retrieve a Call Using Park
87
Park and Retrieve a Call Using Assisted Directed Call Park
87
Park and Retrieve a Call Using Manual Directed Call Park
88
Call Pickup
89
Answer a Call Using Pickup
89
Answer a Call Using Group Pickup and a Group Pickup Number
90
Answer a Call Using Group Pickup and a Phone Number
90
Answer a Call Using Other Pickup
90
Call Waiting
90
Respond to a Call Waiting Notification
91
Conference
91
Add Another Party to Your Call to Create a Conference
91
Join Calls Together in a Conference
92
Swap between Calls before Completing a Conference
92
View Conference Participants
92
Remove Conference Participants
92
Divert
92
Divert a Call
93
Do Not Disturb
93
Turn DND on and off
93
Extension Mobility
94
Enable Extension Mobility
94
Fast Dial
94
Place a Call with a Fast-Dial Button
94
Hold
95
Hold and Resume a Call
95
Swap between Holding and Active Calls
95
Put a Call on Hold by Answering a New Call
95
Determine if a Shared Line Is on Hold
95
Remote Hold
96
Hold Reversion
96
Respond to a Hold Reversion Notification
96
Hunt Groups
96
Sign in and out of a Hunt Group
96
Intercom
97
Place a Dedicated Intercom Call
97
Place a Dialable Intercom Call
97
Receive an Intercom Call
97
Line Status
98
Line Status Indicators
98
Malicious Call Identification
99
Trace a Suspicious Call
99
Meet Me
99
Host a Meet-Me Conference
99
Join a Meet-Me Conference
99
Mobile Connect
100
Turn on or off Mobile Connect to All Your Remote Destinations from Your Desk Phone
100
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone
101
Switch an In-Progress Call from a Mobile Phone to Your Desk Phone
101
Hand off an In-Progress Call from a Mobile Phone to Your Desk Phone
101
Mute
101
Mute Your Phone
102
On-Hook Dialing
102
Dial a Number on Hook
102
Privacy
102
Enable Privacy on a Shared Line
102
Quality Reporting Tool
103
Report Problems on Your Phone
103
Redial
103
Redial a Number
103
Shared Lines
103
Silent Monitoring and Recording
104
Speed Dial
104
Place a Call with a Speed-Dial Button
105
Place a Call with a Speed-Dial Code
105
Use a Speed-Dial Code on Hook
105
Use a Speed-Dial Code off Hook
105
Transfer
105
Transfer a Call to Another Number
105
Swap between Calls before Completing a Transfer
106
Web Dialer
106
Use Web Dialer with Cisco Directory
106
Use Web Dialer with Another Online Corporate Directory
106
Set Up, View, or Change Web Dialer Preferences
107
Sign out of Web Dialer
107
User Options
109
User Options Web Pages
109
Sign in and out of User Options Web Pages
109
Device
110
Select a Device from the User Options Web Pages
110
Customize Do Not Disturb Options
110
Line Settings
111
Set up Call Forwarding Per Line
111
Change the Voice Message Indicator Setting Per Line
112
Change the Audible Voice Message Indicator Setting Per Line
112
Change the Ring Settings Per Line
112
Change or Create a Line Text Label for Your Phone Display
113
Speed Dial on the Web
113
Set up Speed-Dial Buttons
113
Set up Speed-Dial Codes
114
Phone Services
114
Subscribe to a Service
114
Search for Services
115
Change or End Services
115
Change a Service Name
115
Add a Service to an Available Programmable Feature Button
115
User Settings
116
Change Your Browser Password
116
Change Your PIN
116
Change the Language for Your User Options Web Pages
116
Change the Language for Your Phone Display
117
Directory
117
Personal Address Book
117
Add a New PAB Entry
117
Search for a PAB Entry
118
Edit a Personal Directory Entry
118
Delete a Personal Directory Entry
118
Assign a Feature Button for Personal Address Book
118
Fast Dials
119
Assign a Feature Button for Fast Dial
119
Assign a Fast Dial Code to a PAB Entry
119
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry
120
Search for a Fast Dial Entry
120
Edit a Fast Dial Phone Number
120
Delete a PAB Entry
120
Mobility Settings
121
Add a New Remote Destination
121
Create an Access List
122
Plugins
122
Access Plugins
123
Accessories
125
Phone Accessories
125
USB Devices
125
Cisco Unified IP Color Key Expansion Module
126
Features of the Cisco Unified IP Color Key Expansion Module
127
Place a Call on the Expansion Module
129
Configure Buttons
129
Adjust the Brightness
129
Cisco Unified Video Camera
130
Features of the Cisco Unified Video Camera
131
Camera Lens Shutter
132
Close the Camera Lens Shutter
132
Install the Cisco Unified Video Camera
132
Mount the Camera on Your Phone
132
Mount the Camera on Your Monitor
133
Camera Preferences
134
Preview Video
134
Auto Transmit
135
Camera Brightness
135
View Area
136
Video Screen Features
136
Hide or Show the Video
136
Enable Full Screen Video
137
Mute the Video
137
Swap between Views
137
Adjust the Picture-In-Picture Position
137
Bluetooth Headsets
137
Faqs and Troubleshooting
139
Frequently Asked Questions
139
Troubleshooting Tips
142
Personal Directory
143
User Options
143
Product Safety, Security, Accessibility, and Related Information
145
Safety and Performance Information
145
Power Outage
145
External Devices
145
Bluetooth Wireless Headset Performance
146
FCC Compliance Statements
146
FCC Part 15.21 Statement
146
FCC RF Radiation Exposure Statement
146
FCC Receivers and Class B Digital Statement
147
Cisco Product Security
147
Accessibility Features
147
Additional Information
148
Warranty
149
Cisco One-Year Limited Hardware Warranty Terms
149
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Cisco 9971 Standard Specifications
General
Brand
Cisco
Model
9971 Standard
Category
IP Phone
Language
English
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