Using Basic Phone Functions
Placing or Answering a Call
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 28
3
Placing or Answering a Call
NOTE You may have to dial a number or numbers to reach an outside line. Ask your phone
administrator.
Basic techniques to place or answer a call:
• Pick up the handset.
• Press the Speaker button (Cisco SPA 303).
• Press the Headset button (Cisco SPA 303).
• Press the Answer softkey (Cisco SPA 303).
• Press a configured line button (to place a call) or a green flashing line button (to answer a
call) - Cisco SPA 303.
Techniques to place a call without dialing a number (Cisco SPA 303):
• Press the Redial softkey to dial the last number.
• If you have configured speed dials, press the assigned speed dial code and then press the
AbbrDial softkey.
• To answer a call that is ringing on another phone in the phone system, press the Pickup
softkey. Then enter the extension number of the ringing phone.
Using Hold and Resume
To put a call on hold, press the Flash button (Cisco SPA 301) or the Hold button (Cisco SPA
303). A series of beeps or music on hold (depending on the system configuration) plays for the
caller to indicate that the call is on hold.
To resume the call, press the Flash button (Cisco SPA 301) or the flashing red line button for
the call (Cisco SPA 303). If you have multiple calls (Cisco SPA 303), all calls are put on hold
except the active call.
If you are on a call and another call comes in:
Cisco SPA 301
Press the Flash button. To resume the first call, press the Flash button again.
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