Chapter 6: Maintenance and troubleshooting
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Generate a diagnostic report
The diagnostic report contains relevant information for troubleshooting. When contacting
your distributor for support, please enclose this file.
To generate a diagnostic report, access the web interface of the SAILOR Fleet One and do as
follows:
1. From the left navigation pane, select HELP DESK.
2. Click Generate report.
In some browsers the file may open directly in your browser.
3. To save the file, select File > Save as in your browser.
4. Choose a location for the file and save it.
It normally takes about 1 minute, sometimes longer, to generate the report. The
report may open in your browser while being generated. Wait until the report is
finished before saving the file.
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