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Chapter 6
Maintenance and troubleshooting
6
This chapter gives guidelines for troubleshooting and provides an overview of the different
means of status signalling. It has the following sections:
• Get support
• Update software
• Part numbers
• Troubleshooting guide
• Status signalling
• Generate a diagnostic report
• Event messages
• Reset button
• List of reserved subnets
• Extended status
• Antenna properties
• Self test
Get support
If this manual does not provide the remedies to solve your problem, you may want to contact
your Airtime Provider or your local distributor.
Lists of certified partners and distributors are available on www.cobham.com/SATCOM. Select
Service and Support from the top menu bar and then AVIATOR, EXPLORER, SAILOR
Service and Support. Then select one of the dealers or partners lists shown.
You can enter the contact details for your dealer or airtime provider in the Help desk in the web
interface for future reference.
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