Check your remote assistant status indicator
Indicator What it means
Steady blue means your processor is within operating
distance of your remote assistant and they are
communicating with each other.
Flashing blue means your processor is not communicating
with your remote assistant. For example, they are not
within operating distance of each other, or they are not
paired.
Suggested actions:
Check your remote assistant screen for alerts.
Follow the suggested action for "Processor unavailable" in
the Respond to visual alerts section of this guide.
Steady orange means your remote assistant is charging.
Flashing orange could mean:
A visual alert needs your attention (even if • visual
alerts are disabled).
Your remote assistant’s battery is low or empty.•
Your remote assistant’s firmware may need an •
update.
Suggested actions:
Step 1: Press the Cochlear key to check your remote
assistant screen for alerts.
Follow the suggested action for the alert as
described in the Respond to visual alerts section
of this guide.
If this solved the problem, you're done. If not,
continue.
Step 2: Follow the suggested action for Your remote
assistant will not charge as described in
Troubleshoot your remote assistant in this guide.
Steady green means your remote assistant is fully charged
and the USB cable is still connected.
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