The "Found new hardware" wizard appears
When you plug the USB cable into your computer, the "Found new
hardware" wizard appears.
Suggested actions:
Step 1: If you have Internet access, click Next (on your computer)
and follow the prompts to automatically install software
for the Cochlear CR110 device.
If you do not have Internet access, click Cancel (on your
computer) to dismiss the wizard.
Step 2: Recharge your remote assistant using the USB port on your
computer.
Your remote assistant will not charge
Suggested actions:
Step 1: Check the connections between your remote assistant, the
USB cable and the Cochlear global mains power adaptor.
Try recharging your remote assistant again.
If this solved the problem, you're done. If not, continue.
Step 2: If you are charging your remote assistant using a computer,
make sure the computer is still running.
If the computer has been shut down, is hibernating or in
standby mode, your remote assistant will stop charging.
Try recharging your remote assistant using the USB cable
and Cochlear global mains power adaptor.
If this solved the problem, you're done. If not, continue.
Step 3: Contact your clinician.
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