You are pressing a key and nothing happens
Suggested actions:
Step 1: If the "Keypad Locked" screen displays when you press a
key, unlock the keypad.
If this solved the problem, you're done. If not, continue.
Step 2: Try changing to another program.
If this solved the problem, you're done. If not, continue.
Step 3: Try pressing different keys.
If this solved the problem, you're done. If not, continue.
Step 4: Check if you are properly pressing the key. You should feel a
"click" when the keys are pressed.
If this solved the problem, you're done. If not, continue.
Step 5: Using the tip of a pen, press the hard reset button on the
back of your remote assistant.
If this solved the problem, you're done. If not, continue.
Step 6: Contact your clinician.
You see numbers instead of names on the Home screen
Suggested actions:
Press and hold the top left and top right soft keys at the same time
until the program names appear.
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