You do not hear sound
Suggested actions:
Step 1: Make sure you are in an environment that is loud enough
for you to hear.
If this solved the problem, you're done. If not, continue.
Step 2: Change settings:
Try a different program.•
Check and adjust volume.•
Check and adjust sensitivity.•
If you have a remote assistant, check and adjust the
accessory/microphone and telecoil/microphone mixing
levels away from 100%.
If this solved the problem, you're done. If not, continue.
Step 3: If you have noticed a gradual loss of sound or sound
quality, try changing the microphone protectors.
If this solved the problem, you’re done. If not, continue.
Step 4: Complete the steps described in Perform a maintenance
check.
If this solved the problem, you're done. If not, continue.
Step 5: If you have a remote assistant, reset your processor's
settings. This will return all system settings to the values
set by your clinician.
If this solved the problem, you're done. If not, continue.
Step 6: Contact your clinician.
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