Your remote assistant will not turn on
Suggested actions:
Step 1: Your remote assistant's battery may be empty. Try
recharging your remote assistant using the USB cable and
Cochlear global mains power adaptor.
Try turning on your remote assistant again.
If this solved the problem, you're done. If not, continue.
Step 2: Using the tip of a pen, press the hard reset button on the
back of your remote assistant.
Try turning on your remote assistant again.
If this solved the problem, you're done. If not, continue.
Step 3: Contact your clinician.
Your remote assistant will not turn off
Suggested actions:
Step 1: If your remote assistant is currently charging, wait until it is
fully charged, then disconnect the USB cable.
Try turning off your remote assistant again.
If this solved the problem, you're done. If not, continue.
Step 2: Using the tip of a pen, press the hard reset button on the
back of your remote assistant.
Try turning off your remote assistant again.
If this solved the problem, you're done. If not, continue.
Step 3: Contact your clinician.
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