You have accidentally changed processor settings
Suggested actions:
Reset your processor's settings. This will return all system settings
to the values set by your clinician. This does not affect your remote
assistant settings.
You have accidentally changed remote assistant settings
Suggested actions:
Reset your remote assistant settings. This does not affect your
processor settings.
Your remote assistant screen is blank
Suggested actions:
Step 1: Your remote assistant may be in standby mode.
Press any key to wake up the display.
If this solved the problem, you're done. If not, continue.
Step 2: Try turning on your remote assistant.
If this solved the problem, you're done. If not, continue.
Step 3: Try recharging your remote assistant using the USB cable
and Cochlear global mains power adaptor.
If this solved the problem, you're done. If not, continue.
Step 4: Using the tip of a pen, press the hard reset button on the
back of your remote assistant.
Try turning on your remote assistant again.
If this solved the problem, you're done. If not, continue.
Step 5: Contact your clinician.
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