Code Blue IP2501-s - 14 Troubleshooting the IP1500 and IP2500 Speakerphone

Code Blue
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259 Hedcor Street
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Holland, MI 49423 USA
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GU-137-Hpage 62 of 67
IP1500 and IP2500 Series
Administrator Guide
14 Troubleshooting
TROUBLESHOOTING THE IP1500 AND IP2500 SERIES SPEAKERPHONE
Thespeakerphoneisanetworkdevice.Thefollowingaretipsfortroubleshooting:
Power -Ensurethepowertoyourdeviceisworkingandratedfor802.11afPoEspecications.
Ping Test -Thisdeterminesconnectivityandthepacketlossandlatencytimetoandfromyour
destinationandthequalityofyournetworkconnectiontoyourspeakerphone.Ifyoureceiveno
responseandPoEpowerisconrmed,contactyournetworkadministrator.YoucanalsoPingfrom
withinthephonetowardsyourIPPBXtotestthatitcanreachitsregistrar.SeeCLICommands.
DHCP -ThespeakerphoneissetupforDHCPbydefault.IfyoucannotdeterminetheIPaddressof
yourspeakerphone,contactyournetworkadministrator.
Account -EnsureyourSIPorIAX2accountissetupcorrectly.Accountusernameandpassword
mustmatchtheaccountcredentialsonyourVoIPsystem.Thisisthemostcommonmistakewith
settingupSIPaccounts.
Codec -EnsureyourcodecsettingsonyourVoIPsystemmatchtheIPspeakerphonecodecset-
tings.
Firewall -FirewallscommonlyblockorpartiallyblockVoIPcalls.Checkwithyournetworkadminis-
tratorifyoucannotcommunicatewithyourspeakerphonefrombehindarewall.
ContactinformationforCodeBlue’sTechnicalServicesandSupportstaffcanbelocatedattheend
ofthisGuideifyouneedfurtherassistancetroubleshootingyourspeakerphone.Dependingonyour
issue,armwareupgrademaybeneeded.
Note:IfyoudonothaveaDHCPserverrunning,useastandardhome/wirelessrouterandplug
yourspeakerphoneandlaptopintothesamerouter.OnceyouknowtheIPAddress,youcan
browsetoitviayourwebbrowser.