DX-80 HARD DRIVE VOICE MAIL INSTALLATION AND SUPERVISOR GUIDE 09/01
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1. System Overview
1.1 What Does the DX-80 Hard Drive Voice Mail Do?
In its simplest form, the Hard Drive Voice Mail acts like a telephone receptionist. The
system answers incoming calls and transfers them to the appropriate extension. If the called
extension is not available (busy or no answer), the system offers to take a message or try an
alternative extension.
Voice Mail functionality includes:
• Automated attendant features
• Voice mail features
These two functions work together to provide smooth call coverage for your application.
1.1.1 What is an Automated Attendant?
The Voice Mail automated attendant features perform the tasks of a live attendant. The
following table illustrates how.
Live Attendant DX-80 Hard Drive Voice Mail Automated
Attendant
Answers an incoming call by lifting telephone. Answers an incoming call by going “off-hook.”
Greets the caller with "Welcome to [XYZ
Company]."
Greets the caller by playing a pre-recorded
greeting, "Welcome to [XYZ Company]."
Asks to whom the caller wishes to speak. Plays a pre-recorded greeting that prompts the
caller to either dial the extension of the party they
are trying to reach or choose from a list of voiced
options to route their call to a specific department or
group.
Listens to the caller's response. Listens to the digits dialed by the caller.
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