DX-80 HARD DRIVE VOICE MAIL INSTALLATION AND SUPERVISOR GUIDE 09/01
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3.2 Working with Routing Boxes
3.2.1 Understanding the Routing Box Setup
The Voice Mail is pre-configured with 3 Routing boxes to process calls. Routing box 800
answers calls during office open business hours (specified as “day service” hours during set
up), box 801 answers calls after day service hours, and box 821 routes calls after they have
already passed through box 800 or 801.
During set up, the following greetings were recorded in Routing boxes 800, 801, and 821:
Box Greeting Number Information Voiced by Greeting
800 Greeting 0 Office Open greeting and call routing options
800 Greeting 1 Holiday greeting and call routing options
801 Greeting 0 Office Closed greeting and call routing options
801 Greeting 1 Holiday greeting and call routing options
821 Greeting 0 Call routing options
Typically, companies offer more extensive call routing options to callers during open hours
than during closed hours. Often, single-digit call routing (for example, “…Press 2 for
Sales…”) is not offered during office closed hours, therefore the prompts and call routing
options differ between box 800 and 801.
To accommodate the fact that a holiday lasts a full 24 hours, and thus holiday calls are
answered by both box 800 and 801 throughout those 24 hours, a holiday greeting is provided
in both box 800 and 801.
Box 800, Greeting 0 Example:
“Welcome to [Company]. If you know the extension number of the person to whom you want
to speak, dial it now. For a directory, press star. Or press zero for the operator.”
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