DX-80 HARD DRIVE VOICE MAIL INSTALLATION AND SUPERVISOR GUIDE 09/01
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Another example would be a case in which you want to allow the caller to hear
information about different products while he/she is on hold. The Routing box greeting
could be recorded as “While you are holding, to hear about our spring products, press 1,
to hear about our summer products, press 2,” etc. The Routing box could route the call to
another Routing box, depending on what the caller enters. This new Routing box could
offer another menu, a product description, or other information as appropriate.
Finally, to handle the case in which the caller decides not to continue in the DX-80 UCD
queue and wants the auto-attendant features to route the call, the caller can tell the Voice
Mail this by pressing 7. The Voice Mail determines how to handle the call using this
logic: "If the Voice Mail is handling a call in a Routing box and the call came from the
DX-80 as a UCD call, and the caller dials 7 and the “Destination for digit 7” is not set to
a valid box number, then the Voice Mail will signal (by a double hookflash) to the DX-80
that the DX-80 should remove the call from the UCD queue and relinquish control of the
call to the Voice Mail.
The Routing boxes for each UCD group are defined in TRANS.TXT file. By default,
they are:
UCD group 1 overflow announcement 1 = 3101
UCD group 1 overflow announcement 2 = 3201
UCD group 1 reroute announcement = 3301
UCD group 2 overflow announcement 1 = 3102
UCD group 2 overflow announcement 2 = 3202
UCD group 2 reroute announcement = 3302
This continues for groups 3 through 5.
3. It is not possible to enable the optional features (Fax, Telemarketing, or Talking
Classifieds) on the DX-80 Hard Drive Voice Mail.
4. Serial numbers on the DX-80 Hard Drive Voice Mail are 10 characters long and begin
with 3. They may contain letters as well as numbers.
5. Since the integration parameters for the DX-80 are pre-set on the Hard Drive Voice Mail
before it leaves the factory, no First Time Setup procedure is necessary.
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