CPI GRYPHON - Troubleshooting Guide; Status Indicator Lights; Common Problems and Solutions

Gryphon™ Coin Changer User Guide
© 2021 Crane Payment Innovations.
All rights reserved.
EN 35
TROUBLESHOOTING
Status Lights
The 3 status lights to the left of the
MENU KEY (≡) are used to quickly identify the coin
changer’s status.
Color Message
Green
The unit is functioning properly.
Yellow
The unit requires adjustment; see the MMI for details.
Red
The unit requires maintenance and should be returned to a service center.
P
roblems and Possible Causes
The coin changer MMI will guide you through troubleshooting steps. If you are still unable to
locate the error, review this list for possible causes and solutions.
Problem Possible Causes Remedy
No communication
with VMC
Coin changer has not received any machine
commands for 10 seconds
• Correctly connect cable to the vending
machine
• Power vending machine
No response from
VMC
BDV/EXEC vending ma chine does not
respond to coin changer commands
• Correctly connect cable to the vending
machine
•
Power vending machine
No response from
external audit unit
External audit unit does not respond to coin
changer commands as:
• Not correctly connected
• Not available
• Check proper connection
• Deactivate communication with audit unit
Coin jam in validator
assembly
Sensor error in coin validator
• Sensor covered
• Sensor defective
• Remove coin jam
• Clean coin path
• Display coin validator diagnostic screen; if
necessary, contact service technician
Coin jam in the
sorting module
Sensor error in coin validator
• Sensor covered
• Sensor defective
• Remove coin jam
• Clean coin path
• Display coin validator diagnostic screen; if
necessary, contact service technician
Error in sizing optics
Sensor error in coin validator
• Sensor covered
• Sensor defective
• Remove coin jam
• Clean coin path
• Display coin validator diagnostic screen; if
necessary, contact service technician
Checksum of
validator defective
Error in coin validator’s memory
• Check and correct coin validator
configuration
No response from
validator module
• Communication with coin validator
interrupted
• Coin validator defective
• Remove rear cover from coin changer,
unfold coin validator and check whether
ribbon cable is still correctly connected with
interface module (bottom PCB) and coin
validator
• Replace coin validator
Tube sensors
defective
• Filling level sensors soiled
• Filling level sensors defective
• Remove coin jam
• Clean coin path
• Display coin validator diagnostic screen; if
necessary, contact service technician
Checksum of changer
defective
• Error in coin changer’s data
memory
•
Check and correct coin changer configuration
in the
Settings Menu