B-2 Troubleshooting
Problem Cannot connect to Internet at 56,000bps speeds.
Cause It could be due to one or more of the following reasons:
1. May be due to telephone line conditions in your
area. Due to FCC regulations and/or line
conditions, it is not always possible to achieve the
maximum data rate.
2. Internet Service Provider (ISP) is not equipped to
support 56,000bps speeds.
3. ISP does not support V.90/K56Flex at the number
you are dialing.
Solution The following steps are recommended to ensure your
Modem Blaster is operating in optimum conditions.
1. Move the telephone line away from any power
source, monitor, printer, other computer cables and
remove other telephone equipment from the line.
2. Contact your ISP for the dial-up number at which
they support V.90/K56Flex.
Problem The modem or communications software fails to detect
that the remote user has hung up.
Cause The modem and communications software rely on dial
tone, busy tone, or a period of silence to detect that a
remote user has hung up. This detection may fail due to
one of the following reasons:
1. The local telephone system does not generate the
dial or busy tone when the remote user hangs up.
2. The period of silence is not long enough for the
modem or communications software to detect that
the remote user has hung up.
3. The modem or communications software cannot
detect a different dial or busy tone.
For example, if you are connecting to a PABX
system, the dial or busy tone generated is different
from the usual dial or busy tone.
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