124 Installation Troubleshooting
Network Installation Troubleshooting
Use Advanced Troubleshooting Tools
For additional troubleshooting topics, refer to the printer’s User’s Guide.
Printer Manager also provides access to additional troubleshooting tools. Refer to the printer’s
Installation and Administrator’s Guide for information about using Printer Manager.
Problem Solution
The network cable is
loose.
Reconnect the data cable to the network port and the printer,
making sure that it is snapped in. Restart the printer.
The Status page of
Printer Properties shows
the printer is not
available, but the printer
displays Ready on the
LCD screen.
Follow your network troubleshooting procedures to isolate
and test each component of the computer-to-printer
communication link.
Suggestions:
Check the computer-to-network connection by accessing a
network resource, such as a network drive.
Have the network administrator test communication
between a server and the printer.
Make sure that the user is logged in to the network.
The printer is not
configured with the
correct network address.
Make sure that the server name or IP address has been
entered correctly in the Port Settings or Configure Port dialog
box on the computer. For information about retrieving the
printer’s IP address, refer to the card printer’s User’s Guide.
Make sure that Ready displays on the printer's LCD panel.
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