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DataCard CR500

DataCard CR500
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Datacard® CR500™ Instant Issuance System
User Reference Guide
November 2015
527495-001 Rev C

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DataCard CR500 Specifications

General IconGeneral
Print Resolution300 dpi
Print TechnologyDye sublimation
Card Capacity (Input)100 cards
ConnectivityUSB
Card Sizes85.6 mm
Power Requirements100-240V, 50/60 Hz

Summary

Printer Touch Screen Overview

User Button and Indicator Light

Explains the user button's light status and its function for system interaction.

Navigation Keys: Up, Down, Enter

Details how to use the arrow and enter keys to navigate the printer menu system.

Ribbon Status Light

Describes the ribbon light's indicators for ribbon status and potential issues.

Card Status Light

Explains the card light's indicators for card status and potential problems.

Supplies Status Indicator Lights

Details the status lights for retransfer film and ink ribbon availability.

Print Unit Front Panel

Front Panel Components and Display

Describes the display lines, indicators, and symbols on the print unit front panel.

Loading Printer Supplies

Supply Handling Tips

Provides best practices for handling ink ribbon, retransfer film, and cards.

Loading the Ink Ribbon

Step-by-step guide for loading the ink ribbon cartridge into the printer.

Loading the Retransfer Film

Instructions for loading the retransfer film cartridge into the printer.

Loading Cards into Hoppers

Guides on how to load cards into the printer's card hoppers.

Multi-Hopper Card Loading

Specific instructions for loading cards into the multi-hopper system.

Removing Rejected Cards

Procedure for removing cards stored in the reject card tray.

Printer Cleaning Procedures

Cleaning Kit Supplies

Lists the supplies included in the printer's cleaning kit.

General Cleaning Best Practices

Provides essential tips to ensure effective printer cleaning.

Scheduled Printer Cleaning

Outlines the recommended schedule for cleaning various printer components.

Cleaning Card Rollers and Unit

Step-by-step guide to clean the card cleaning rollers and unit.

Cleaning the Multi-Hopper

Procedure for cleaning the card hoppers to remove debris.

Cleaning the Print Unit Components

Instructions for cleaning the card load roller, feed rollers, and heated roller.

Cleaning the Magnetic Stripe Head

Guide for cleaning the magnetic stripe head using a special cleaning card.

Cleaning the Thermal Printhead

Procedure for cleaning the thermal printhead and associated rollers.

Cleaning the Print Unit Fan Filter

Steps to clean the fan filter to prevent airborne particles.

Post-Cleaning Printer Preparation

Steps to perform after cleaning to get the printer ready for operation.

Printer Error Messages and Recovery

General Error Recovery Steps

General guidance on recovering from printer errors and interpreting messages.

Error Message 103: Printer Problem

Details the cause and solution for message 103, indicating a printer problem.

Error Message 158: Check Print Unit Panel

Explains solutions for message 158 related to print unit front panel issues.

Error Message 159: Print Unit Card Jam

Covers causes and solutions for message 159 concerning card jams.

Clearing Card Jams

Clearing a Multi-Hopper Jam

Step-by-step instructions to resolve a card jam in the multi-hopper.

Clearing Print Unit RollerTurnover Jam

Procedure to clear jams in the print unit cleaning rollers or turnover unit.

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