8 Magellan™ 3500HSi
Troubleshooting
PROBLEM SOLUTION
Scanner does not power on
Exchange the power supply with a known
good power supply and retest operation.
No communication with the host
Consult your technical support personnel or
refer to your host system manual to verify
the proper interface type, cable and connec-
tion port(s) for the scanner. Verify the inter-
face cable is securely attached to the host
and the scanner.
The scanner will not read bar
codes at all, or reads poorly
Make sure the window is clean. Check that
the bar codes are of sufficient quality to be
recognized by the scanner. Wrinkled,
smudged, or torn labels can cause the scan-
ner to not read at all. Scan known-good
labels of an active symbology
a
to check the
scanner's read operation.
If the scanner still does not function properly, consult the Product Reference
Guide (PRG) or contact your local supplier or Datalogic Customer Support Ser-
vices.
a. Reading of the various bar code symbologies can be independently
enabled or disabled in the scanner.
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