Datamax Label Printer User Manual

Troubleshooting
36 Ovation2
Printer fails to turn on
• A fuse may be blown, call for service.
• Faulty AC cord.
• A bad power switch may exist on the printer, call for service.
• A faulty AC wall outlet.
Label advances 1-2 inches before a fault indication
• The ribbon is installed incorrectly. Make sure that the dull
side (side with ink) is facing the paper.
• A bad ribbon/paper combination is resulting in an insufficient
amount of friction between paper and ribbon. Ensure that the
correct type of ribbon is being used.
Label advances 12 inches before a fault indication
• The media sensor or media sensor circuitry may be defective,
call for service.
The labels start to print on an angle and the top-of-form is not
able to be sensed, (improper tracking of media)  commonly
seen when switching between various widths of stock.
• The media is not loaded properly, see Section 1.6. When
loading media be certain that the media hub and media guide
are against the media.

Datamax Label Printer Specifications

General

Print Method	Thermal Transfer/Direct Thermal
Resolution	203 dpi, 300 dpi
Media Type	Labels, tags, receipts, or tickets
Media Thickness	0.0025 in (0.0635 mm) to 0.010 in (0.254 mm)
Connectivity	USB, Serial, Ethernet
Storage Temperature	140°F (-40°F to 60°C)
Power Requirements	100-240 VAC
Dimensions	Varies by model
Weight	Varies by model