Datamax M-Class Mark II User Manual

Chapter 6 – Troubleshooting 60
If experiencing this problem…
Try this solution…
Missing information in the printed
label:
• Check the label format for character placement outside the
dimensions of the label; all row/column values must allow
enough space for the height/length of the characters and
bar codes to be printed within the format size.
• The available memory may have been exceeded by the
memory requirement of the label format. Try reducing the
memory allocated to either the internal module or
scaleable font caches (non-display printers, see Section
3.4; display-equipped printers, see Section 4.5.)
• If using serial communications, ensure that the interface
cable meets the requirements found in Section 2.1.
Missing print on left or right side of
the label:
Information may be formatted outside the label dimensions.
Check your software program label size. For display-
equipped printers also check the values in the menu for Print
Control / Column Offset and Print Control / Custom
Adjustments / Column Offset; see Section 4.5.
No power (all indicator lights are
‘Off”):
• Verify that the AC power cord connection has been made
at both the outlet and the printer; also, ensure the power
switch is ‘On’.
• Verify that the AC outlet is functioning, or try moving the
printer to another AC circuit.
• The AC cord may be damaged; replace it.
• The line fuse may be blown; call for service.

Datamax M-Class Mark II Specifications

General

Media Sensor	Adjustable reflective and transmissive sensors
Print Method	Thermal Transfer
Print Resolution	203 dpi
Memory	8 MB Flash, 16 MB SDRAM
Interface Options	USB, Serial, Ethernet, Parallel
Media Type	Roll-fed, die-cut, continuous, fan-fold, tags, ticket stock
Media Width	1.0 in (25.4 mm) to 4.65 in (118 mm)
Media Thickness	0.0025 in (0.0635 mm) to 0.010 in (0.254 mm)
Media Roll Diameter	8 inches (203 mm) max
Ribbon Width	1 to 4.33 inches (25.4 to 110 mm)
Ribbon Length	1968 ft (600 m)
Ribbon Core	1 inch (25.4 mm)
Label Width Range	1.0 in (25.4 mm) to 4.65 in (118 mm)
Label Length Range	0.25 to 39 inches (6.35 to 991 mm)