Datamax M-Class Mark II User Manual

Chapter 6 – Troubleshooting 62
If experiencing this problem…
Try this solution…
Poor print quality:
• The printhead may need cleaning; see Section 5.2.
• Adjust the Heat and Print Speed settings through the Front
Panel or by host commands (non-display printers, see
Section 3.4; display-equipped printers, see Section 4.5.)
• The media/ribbon combination may not be compatible;
contact a Media Representative.
• The Media Width Adjustment may be incorrectly adjusted;
see Section 5.3.
• The Platen Roller may be dirty or worn; clean or call for
service.
• The Printhead Burn Line may need adjusting; see Section
5.4.
Skips labels when printing:
• Media Calibration may be needed; see Section 3.5.
• The Media Sensor may be out of position; readjust the
position; see Section 2.3.
• The format may be within 1/8 inch of the label’s trailing
edge. Try reducing or moving the format slightly.
Unable to print rotated text:
The characters may be formatted outside the label
dimensions. Ensure the row/column values provide enough
room for the height of the characters or bar code to be
printed. See the Class Series 2 Programmer’s Manual for
details.

Datamax M-Class Mark II Specifications

General

Media Sensor	Adjustable reflective and transmissive sensors
Print Method	Thermal Transfer
Print Resolution	203 dpi
Memory	8 MB Flash, 16 MB SDRAM
Interface Options	USB, Serial, Ethernet, Parallel
Media Type	Roll-fed, die-cut, continuous, fan-fold, tags, ticket stock
Media Width	1.0 in (25.4 mm) to 4.65 in (118 mm)
Media Thickness	0.0025 in (0.0635 mm) to 0.010 in (0.254 mm)
Media Roll Diameter	8 inches (203 mm) max
Ribbon Width	1 to 4.33 inches (25.4 to 110 mm)
Ribbon Length	1968 ft (600 m)
Ribbon Core	1 inch (25.4 mm)
Label Width Range	1.0 in (25.4 mm) to 4.65 in (118 mm)
Label Length Range	0.25 to 39 inches (6.35 to 991 mm)