S-Class  43
4.4.2    Platen Roller Cleaning 
 
Print quality can decline if the platen roller becomes contaminated with 
paper dust, grit or adhesive. When this build-up is not removed, it can 
cause abrasive damage to the printhead. Clean the Platen Roller as 
follows: 
 
  Turn ‘Off’ and unplug the printer. (ST Models: Raise the access 
cover; see Section 3.2.) 
 
 Slide the printhead latch to the ‘unlocked’ position and then raise (or, 
in the case of SV Models, lower) the printhead assembly; see Section 
4.4.1.  Remove any ticket stock. 
 
 Using a cotton swab or lint-free cloth dampened
 with isopropyl 
alcohol, remove all debris on the Platen Roller. Manually rotate the 
roller and repeat until the entire surface has been cleaned.   
 
 
 
 
 
CAUTION 
 
NEVER use a sharp object to clean the Platen Roller. Damage 
can result.