Dell 3333DN User Manual

2-54 Service Manual
Printhead service check
Transfer roll service check
Unexpected characters
print, or characters are
missing.
• Ensure correct printer driver is being used.
• Select hex trace mode to determine what the problem is.
• Restore factory defaults.
• Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer.
Jobs are not printing,
and an error message
is displayed.
• The printer is waiting for an appropriate command.
• Make sure the print cartridge assembly is installed properly.
• Make sure the printer front cover is closed.
While in PostScript 3
emulation, the printer
is flushing data (an
error message is
displayed).
• Ensure the correct PostScript driver is being used.
• The printer doesn’t have enough memory to print the job. Install more memory.
FRU Action
Printhead
Note: New printhead
must be aligned. See
“Printhead assembly
electronic
adjustment” on
page 3-38
Turn the printer off.
Disconnect the printhead cables from J9 and J6 on the controller board.
Turn the printer on with the front door closed.
On the controller board, verify +5 V dc on pins 2 and 3 at J6 and +5 V dc on pins 1,and 10
at J9.
Verify grounds on pins 4, 5, 6, and 7 at J6 and on pin 4 at J9.
• If voltages or grounds are incorrect, then check the controller board. See “Controller
board service check” on page 2-35 for more information.
• If voltages are correct, then replace the printhead (comes with cables).
FRU Action
Tr an sfe r r o l l
Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to
prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. Do not try to move the left
spring. The bearing assemblies should support the transfer roll, applying evenly distributed
forces to the PC drum.
Replace the transfer roll assembly if the springs or bearings show signs of damage, or
fatigue.
Inspect the transfer roll for signs of wear, damage or contamination.
Replace as necessary.
Print quality problems (Continued)
Problem Cause / action

Dell 3333DN Specifications

General

Functions	Print, Copy, Scan, Fax
Automatic Document Feeder	Yes
ADF Capacity	50 sheets
Scanner Type	Flatbed, ADF
Fax Speed	33.6 Kbps
Duty Cycle	Up to 50, 000 pages per month
Display	2-line LCD
Print Technology	Laser
Print Resolution	1200 x 1200 dpi
Duplex Printing	Yes
Paper Capacity	250 sheets
Connectivity	USB, Ethernet
Scan Resolution	1200 x 1200 dpi
Maximum Paper Size	Legal