Diagnostics information 2-61
ADF feed errors service check
Step Questions / actions Yes No
1 If the ADF is multi-feeding, check for
dirt on the ADF separator pad and
ADF separator rollers. Are they dirty?
Clean them with a lint free
cloth and isopropyl alcohol.
Replace the separator pad and
ADF pick roll.
2 If the paper is skewing when it is fed
into the ADF, check the paper guide
width. Is it set correctly?
Go to step 3. Set the paper guides so they
contact the edges of the paper.
3 If paper is skewing when fed or
jamming check to see if the top cover
is open or ajar. Is the ADF top cover
open or ajar?
Properly close the top cover. If the paper is jamming in the
ADF, See “ADF paper jam
service check” on page 2-60
4 Is paper failing to feed into the ADF? Go to step 5. There is no issue.
5 Is the leading edge of the paper
wrinkled or torn?
Use different media. Go to step 6
6 Perform the ADF paper present
sensor test. Go to “Scanner Tests”
on page 3-25.
Is the sensor working properly?
Go to step 7. Properly connect all the
connections in the ADF relay
card.
7 Check the actuators to see if they are
jammed, or damaged.
Are they jammed or damaged?
Replace the ADF. Go
to“Duplex ADF removal” on
page 4-63, or “Simplex ADF
removal” on page 4-64
Go to step 8.
8 Properly connect all the connections
in the ADF relay card and controller
board.
Did this fix the situation?
Problem resolved Go to step 9.
9 Check the ADF cable for continuity. Go to step 6. Replace the ADF cable. Go to
“ADF cable” on page 4-65
10 Replace the ADF Go to “Duplex ADF
removal” on page 4-63, or “Simplex
ADF removal” on page 4-64. Does
this fix the situation?
Problem solved Replace the controller board. Go
to “Controller board removal”
on page 4-16
To Next Page
Loading...
Need help?
General
